Client Solutions Manager Job at Vector

Client Solutions Manager at Vector.

We’re a small team of engineers, designers, and sales executives who are deeply passionate about building top-notch products to delight our customers. We are shaping the future of logistics at Vector. Our mission is to empower logistics companies with tools to achieve operational efficiency and gain actionable intelligence for a competitive edge. To tackle this ambitious goal, we have built a team of top technologists fundamentally rethinking how tools in logistics should work. Vector's technology enables streamlined communication and greater transparency into the operations of logistics and field services companies. Job Description.

At Vector, we believe great technology can better serve trucking and logistics. Our mission is to empower all parties throughout the load lifecycle with tools to achieve operational efficiency, and gain intelligence to act with unparalleled insights. To tackle this ambitious goal, we have built a team of technologists fundamentally rethinking how tools in transportation should work. Client Solutions is responsible for managing the onboarding and continued success of all new and existing Vector customers.

The Client Solutions Manager will lead the build out of our post-sales process, systems, team, and strategy to reach the objectives of our customers and broader business. Our ideal candidate has a deep understanding of logistics and technology along with a history of providing superior client experience. He or she is expected to display a strong sense of self-reliance as well as the ability to collaborate with internal Vector teams such as Business, Engineering, and Product. Responsibilities * Manage and own the success of onboarding clients to the Vector platform while ensuring their continued satisfaction and increasing adoption * Provide hands-on support to clients to ensure their ongoing happiness while increasing adoption throughout the customer lifecycle * Effectively set, manage, and communicate expectations both internally and externally * Prioritize and context-switch effectively to execute on simultaneous projects, seeing each through to the finish line * Think critically about how to improve our current processes and tools as our client base expands * Identify and report key metrics to provide visibility of customer health and feedback across the organization. Requirements * 3+ years experience in trucking, logistics, or enterprise software industries * Prior client-facing experience is a plus * Candidates must have superior communication, organizational, and time-management skills * The ideal candidate must be independent, adaptable and can thrive in a fast-paced environment * Passion for technology and logistics * Relevant Bachelor’s degree.