Department of Human Services, LogistiCare Medical Transportation 1

Logistic transportation.

LogistiCare became the state’s medical transportation broker in July 2009 and is now responsible for arranging through its provider network: upper-mode non-emergent Mobility Assistance Vehicles (MAVs), Ambulance service and lower-mode, livery service for Medicaid recipients in all counties. Staff at the Division of Medical Assistance and Health Services (DMAHS) understands the critical role of transportation for its clients that require regular physician visits for chronic illnesses. Therefore, LogistiCare’s transport schedules are closely monitored to ensure that the needs of clients are properly managed. It is important that LogistiCare be made aware if clients or physicians are encountering problems with a specific transportation provider. This will allow their quality assurance staff to resolve the situation.

If a network provider consistently does not meet the requirements of safe and reliable transportation services, DMAHS will work with LogistiCare to find an appropriate alternative. For transportation reservations, call 1-866-527-9933. If your ride is late or doesn’t show, call ‘Where’s my Ride?’ at 1-866-527-9934. To file a complaint about your transportation provider with LogistiCare, call 1-866-333-1735. Download a LogistiCare brochure in English or Spanish. Download a flyer with LogistiCare’s contact information in English or Spanish.