CONTACT US. Where you can find us? Parcelink Logistics Ltd. Excelsior Mill. Email: sales@parcelinklogistics.co.uk. Company Registration No. 9736385. FREQUENTLY ASKED QUESTIONS. Q: What dimensions will you accept? A: Whilst other carriers find the larger parcels challenging, we will convey freight up to 2.4m in length through our next day delivery promise. Q: Will my product be tracked? A: Yes, all products can be tracked via the Parcelink website. Q: What time will you collect? A: We design individual solutions for our customers which includes offering a later collection time than other carriers. Q: Is there a customer services team that can help me with my enquiry? A: Yes, we have a dedicated customer services team who are always ready to help with any enquiries. Q: What areas do you service? A: The whole of the UK and Ireland. Our international offering is under development. Q: Is my item insured? A: Yes, you are insured through our company’s standard transit liability. Q: Why are you so different? A: We collect, sort, despatch and then inject your product into a delivery depot who will then complete the final mile under the strict disciplines of Parcelink. Q: Can we integrate our IT systems into Parcelink’s ? A: Yes, we have various IT solutions to meet individual requirements. Q: Where is your Hub? A: We are based in the Midlands Region in a recently acquired sortation Hub. Q: How long have you been operating? A: Parcelink was formed in 2015, however, the senior team collectively have over 100 years of experience in the parcel and freight industry.
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